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Paper Tape
Posts: 5
Registered: ‎01-17-2016
Location: USA
Message 1 of 7 (925 Views)

Windows 10 Pro downgraded to Home (with no product key) after fresh install.

Received my Lenovo ThinkPad 11e yesterday and after much research, I decided to do a clean install. It came with WIndows 10 Pro and I checked the settings (as I created my Windows account at the same time) and it said that it was activated with Windows. As per instructions from Microsoft (and the various YouTube videos I had watched), once a machine is activated, it would automatically update the product key, so no need to find it.

 

Here lies the problem. I had installed Windows 10 onto a USB and the install went well, or so I thought. I checked the settings after I had installed various programs that I would use as it kept saying that I needed to activate Windows. Well, checking settings, it has downgraded me to Windows 10 Home and of course the product key in the system (if it is still there) isn't valid which is the error that I am getting.

 

Of course, there isn't a product key on the bottom of the computer and there is nothing in the box. How do I get my product key back so that I can install Pro back?

 

Using ProduKey, I get two different Keys. One for the new Home Edition and one for the OEM Bios. I'm guessing I need to reintsall (again) and use the BIOS key yes?

Community Moderator
Posts: 5,595
Registered: ‎01-13-2008
Location: US
Message 2 of 7 (919 Views)

Re: Windows 10 Pro downgraded to Home (with no product key) after fresh install.

[ Edited ]

Hello and welcome,

 

Go back to the MS download page and select Pro.  That activate automatically when it's being installed.

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog

 

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Paper Tape
Posts: 5
Registered: ‎01-17-2016
Location: USA
Message 3 of 7 (913 Views)

Re: Windows 10 Pro downgraded to Home (with no product key) after fresh install.

I cannot find Pro though?

 

When going to the MS download page, it says that Home and Pro are in the same ISO. It's not picking my product key (Pro) when installing, so it seems to choose Home as default.

 

I'm redownloading and installing on USB and trying again...

Community Moderator
Posts: 5,595
Registered: ‎01-13-2008
Location: US
Message 4 of 7 (906 Views)

Re: Windows 10 Pro downgraded to Home (with no product key) after fresh install.

Hmmm, I don't see a "Pro" option in the media creation tool either Smiley Sad  Has that changed or is my memory failing me?

 

I have separate ISOs for home and pro previously downloaded with that tool.

 

I'll do some digging...

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog

 

Communities:    English English   Deutsche Deutsche    Español Español    Português Português    ru.gif Русскоязычное





Community Moderator
Posts: 5,595
Registered: ‎01-13-2008
Location: US
Message 5 of 7 (900 Views)

Re: Windows 10 Pro downgraded to Home (with no product key) after fresh install.

[ Edited ]

Very strange.   Here's a snip using my previously downloaded creation tool:

 

MediaCreationToolFullOptions.png

 

And this using the tool I just downloaded:

 

MediaCreationToolNoProOption.png

 

Is it a universal installer these days?  Is there a Pro option somewhere during the install?

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog

 

Communities:    English English   Deutsche Deutsche    Español Español    Português Português    ru.gif Русскоязычное





Paper Tape
Posts: 5
Registered: ‎01-17-2016
Location: USA
Message 6 of 7 (894 Views)

Re: Windows 10 Pro downgraded to Home (with no product key) after fresh install.

So guess what? It's back to Pro and it is activated!

 

I think what happened is I downloaded the SIngle Language version and that's what screwed it up. I just redownloaded the Windows 10 (first on the dropdown) and it has installed Pro and activated.

 

The new media creation does not let you choose, it will choose for you based on your system product key.

 

Thank for your help.

Community Moderator
Posts: 5,595
Registered: ‎01-13-2008
Location: US
Message 7 of 7 (888 Views)

Re: Windows 10 Pro downgraded to Home (with no product key) after fresh install.

Thanks for reporting back.  Had me worried there...

 

Now how about hitting the "accept as solution" button on your post to let others know there's an answer in the thread?

 

Regards,

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog

 

Communities:    English English   Deutsche Deutsche    Español Español    Português Português    ru.gif Русскоязычное





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